Beyond the claim: How leading financial institutions are reimagining scam risk management

Authorized payment fraud and scams have reshaped what “effective fraud management” looks like shifting the challenge from detecting unauthorized transactions to identifying and interrupting legitimate customers who are being deceived.

This research, conducted by Datos Insights and commissioned by BioCatch, examines the practices, operating models, and control frameworks that fraud leaders are using to build and mature scam risk management programs.

Access the full report to learn:

• How leading institutions are formalizing scam risk ownership across the enterprise, extending beyond the traditional fraud function
• The core capabilities required to build durable scam risk management programs
• Why monitoring both inbound and outbound activity is essential to effective scam detection
• Where measurement and reporting still fall short, and how leaders are improving scam taxonomy and program visibility