Scams, costs, and culture: Rethinking the economics of customer protection

It’s not just consumers losing money to scams. Banks are also paying the price every day through operational overhead, resource drain, and reputational damage.

The hidden cost of scams quietly ripple across the organization, consuming resources across multiple functions including fraud operations, contact centers, digital product management, compliance, and payments. From longer case cycles to lost productivity and brand erosion, the unseen operational load caused by financial scams are more than just a fraud problem. They are a multi-departmental business challenge.

Access the white paper to explore:

• The hidden cost of scams, the ways they distort key performance metrics, and what it really takes to measure the full operational cost
• The role of culture and leadership in shaping a unified, enterprise-wide response to scams
• How leading banks are pioneering the next generation of scam prevention and customer protection