A survey of banking leaders on fraud risk: 2026 Thailand edition
Thai banks today contend with investment fraud rings, call center and impersonation scams, sprawling networks of mule accounts, widespread adoption of faster payments creating new opportunities for fraud, rising consumer expectations around protection, reimbursement, and a seamless user experience, readily available AI tools escalating the efficiency, efficacy, and reach of attacks, and organized criminal networks taking advantage wherever they can.
BioCatch commissioned a survey of 100 leaders working in fraud and financial crime departments at Thai banks. It offers a snapshot of how fraud and financial crime leaders across Thailand see the moment: where the strain is building, which threats worry them most, and how ready they feel for the regulatory and technological shifts ahead.
In these results, you’ll discover:
- Mules a major problem: Nearly all (87%) of those surveyed said their bank struggled to identify mule accounts.
- Fraud increasing: A majority (63%) of respondents believe fraud attempts against their institution are increasing, while 78% of those in their bank’s C-suite reported increasing fraud losses.
- Status quo not working: Thai respondents felt less confident in their existing fraud controls than both neighboring markets and the global average, with 39% of those surveyed rating their existing fraud controls as ineffective.
- Real-time payment risk: An overwhelmingly 92% of those surveyed recognize in instant payments a very high or moderate risk for fraud.
- Behavior valued: Thai banking leaders recognize behavior-centric solutions as highly valuable, with 76% of respondents indicating their bank is either actively using a behavioral solution or evaluating the possibility of incorporating one.
- Investigations take time: Fewer than a quarter (24%) of those surveyed said their bank fully investigates fraud cases within one day.
- Reputation over finances: Nearly three-fourths (73%) ranked the reputational risk of fraud and scams as a greater concern than any financial impact.
Download the full report to see the full results and accompanying analysis from our global fraud intelligence team.