Banco Galicia protects customers from evolving fraud threats using BioCatch behavior analysis, including typing cadence

Behavioral intelligence transforms fraud prevention at Banco Galicia 

As Argentina’s largest private bank, Banco Galicia faces constant pressure to deliver secure, seamless digital experiences while protecting millions of customers from increasingly complex fraud threats. Traditional fraud controls alone were no longer enough to combat modern attacks like phishing, malware, and account takeovers. That’s why the bank turned to BioCatch to take a more proactive approach.

From transactional monitoring to behavioral detection 

Banco Galicia recognized that fraud has evolved from purely transactional to increasingly behavioral. BioCatch helps the bank identify subtle signs of criminal activity that legacy systems often miss by analyzing how users type, swipe, and interact with digital platforms. This behavioral lens uncovers early indicators of emerging fraud, particularly in account takeover scenarios that were previously invisible.

Innovating to stay ahead of evolving threats 

Rather than just reacting to attacks, Banco Galicia proactively invested in BioCatch to stay ahead of them. Today, behavioral intelligence is central to the bank’s fraud strategy, empowering teams to balance risk management with a seamless user experience. BioCatch is now a critical part of their cybersecurity roadmap, enabling the detection of new fraud typologies, reducing operational burden, and safeguarding customer trust.

“We chose BioCatch because it is innovative. The concept of fraud was changing, from the vision of fraud at a transactional level to a behavioral level. A transaction was not analyzed if a customer's behavior was not analyzed. And if a customer's behavior was different, we could detect fraud. This is clearly seen in the problems we had with account takeovers, for example. Obviously, if one can analyze a customer's behavior and see what their typing cadence is, like how they move their mouse, etc., one can have many more variables to make decisions and be able to avoid fraud.”

Pedro Adamovic
cheif information security officer at Banco Galicia

Location: Argentina
Industry: Banking/financial services

Key impacts:

• Uncovered new fraud and scam typologies previously undetectable with traditional tools 
• Enabled a balanced strategy between user experience and risk management through behavioral data 
• Reduced fraud risk in account takeover cases by analyzing real-time user behavior and typing cadence 
• Delivered proactive detection of malware-based attacks using behavioral intelligence 
• Positioned fraud prevention as a competitive differentiator in Argentina’s digital banking market