Strengthening digital trust in a high-risk fraud environment
As fraud grows more sophisticated in Mexico’s rapidly evolving digital banking landscape, Banorte is taking decisive action to protect customer trust. Customers are often considered the weakest link in the financial crime chain because they can unknowingly become victims of scams or be manipulated into actions that facilitate fraud. The primariy loss is that customers lose their assets, and incidents can erode their trust in the banking system altogether. Recognizing this risk, Banorte partnered with BioCatch to shift from reactive defenses to proactive fraud prevention.
Behavioral biometrics at the heart of fraud strategy
BioCatch’s behavioral intelligence now enables Banorte to verify users based on how they interact with their digital banking accounts, analyzing patterns like typing speed, swipe behavior, and mouse movements. This real-time analysis reduces fraud, all without disrupting the customer experience.
24/7 protection backed by global expertise
In a high-threat environment where customers are under constant attack, Banorte relies on BioCatch’s global intelligence and 24/7 support team. The bank values BioCatch not only as a vendor, but as a long-term partner that brings proven experience from other regions.
A strategic relationship built on innovation
Banorte continuously challenges BioCatch to innovate, helping both organizations stay at the forefront of fraud prevention. Together, they’re driving change not just for Banorte’s customers, but for the wider Mexican banking industry.
"The main loss [from a fraud attack] is that the client loses his assets, and when a client suffers [from] one of these attacks and falls, he immediately distrusts the institutions. The worst part that could happen to the industry is that the client decides to put that money under a mattress and stop using financial services. When we began this process of identifying the solution with BioCatch, we had the opportunity to meet with BioCatch executives and meet the people and the talent behind these engines and this artificial intelligence that allows us to have what we have today.”
Rafael Fragoso
Banorte's director for mobile banking
Location: Mexico
Industry: Banking/financial services
Key impacts:
- Reduced fraud risk through real-time detection of behavioral anomalies across mobile and web
- Protected customers without adding friction by validating identity using behavioral biometrics
- Enabled faster response to emerging fraud types using BioCatch’s global threat intelligence and 24/7 support
- Reinforced customer trust by enhancing security without disrupting the digital banking experience
- Advanced fraud prevention across Mexico’s digital banking ecosystem through a strategic partnership