Redefining fraud prevention in a digital-first world
As scams grow more sophisticated and digital banking becomes the primary channel for customer interactions, National Australia Bank (NAB) is shifting its financial crime strategy from reactive to preventive. As part of this shift, the bank sought a real-time solution capable of detecting fraud before money ever leaves a customer’s account — turning to BioCatch to deliver it.
A behavior-first approach to stopping scams
NAB partnered with BioCatch, a leader in behavioral intelligence, to detect fraud by analyzing human behavior during digital banking sessions. This behavioral lens provides insight beyond traditional transaction monitoring, surfacing anomalies like segmented typing, scripted input patterns, and erratic mouse movements. This helps analysts spot signs of social engineering and remote access fraud as they happen.
In one case, BioCatch helped NAB stop a $40,000 scam attempt by detecting remote access activity during a phone-based social engineering attack. From fiscal year 2022 to fiscal year 2023, NAB’s partnership with BioCatch resulted in a 40 percent reduction in remote access fraud losses.
Collaboration that powers innovation
NAB’s relationship with BioCatch goes beyond implementation. The bank plays an active role on BioCatch’s client advisory board and within the BioCatch Fraud Fighters community, regularly sharing feedback and ideas that influence product direction. This partnership reflects NAB’s deep commitment to staying ahead of fraud and protecting customers across digital banking channels.
"We had a customer who received a call [from a person claiming] to be from their telecommunications provider. The person and the scammer on the phone was trying to coax the customer into conducting a transfer. BioCatch detected the remote access activity and we were able to save the customer $40,000 from that detection."
Josie Francese
NAB’s head of detection and intelligence
Location: Australia
Industry: Banking/financial services
Key impacts:
- 40% reduction in remote access fraud losses from fiscal year 2022 to fiscal year 2023
- $40,000 scam stopped through real-time remote access detection
- Accelerated identification of unusual behavior powered by session-based behavioral insights
- Deeper fraud visibility beyond transaction monitoring