A Top 5 UK Bank drastically
reduces account takeover
fraud and creates an adaptive
customer experience

Account takeover (ATO) attacks were bypassing existing fraud prevention controls and generating extensive losses. In addition, the solutions and controls deployed across multiple layers of the account lifecycle were creating high levels of friction. For example, a one-time passcode was still being sent via postal mail to confirm account changes. The bank was looking for a solution that could work on top of existing solutions to reduce ATO fraud and eliminate friction to improve the digital experience.

The bank deployed BioCatch behavioral biometrics initially to protect against threats targeting the payment process. After realizing the tremendous value behavioral biometrics brought to the payment flow, they started to look for ways to solve other security challenges across the account lifecycle. The use of behavioral biometrics was expanded to protect additional activities such as login, password resets, account changes, and instant loans.