In an age where the use of smart phones has skyrocketed and consumers require convenience more than ever, financial institutions continue to invest in mobile banking. In fact, the Federal Reserve recently predicted that ~96% of US financial institutions will offer mobile banking by 20211. With nearly 2 billion mobile banking users worldwide2, organizations see this as a perfect opportunity to improve customer satisfaction and in turn increase acquisition and retention.
Financial institutions are increasingly investing in digital channels to meet customers where they are, offering more functionality, products, and services online than ever before. Going beyond everyday banking functionality, 82% of financial institutions offer the ability to open a checking account online1. While this digital shift introduces a tremendous opportunity for organizations to acquire more customers, cybercriminals threaten new revenue by capitalizing on weaknesses in the account opening process.
Account Takeover attacks are on the rise as cybercriminals continue to develop new methods and tools to take over accounts from afar and automate fraud. Despite the widespread adoption of traditional protection solutions, such as those that rely on two-factor authentication and device ID, fraud continues to occur in fully authenticated sessions. Malware, Remote Access Tool attacks, sophisticated social engineering scams, and other creative account takeover methods have proven to successfully bypass common cybersecurity safeguards, costing financial institutions millions of dollars per year and damaging customer confidence.
The BioCatch Case Manager tool empowers fraud operators to investigate high-risk activities and provide genuine and fraud feedback in real-time, reducing the fraud-review operational cost and enhancing accuracy of the risk engine based on confirmed fraud cases. The Case Manager tool helps simplify investigation and drives faster resolution, while providing visibility into the fraud operators activities and workload
In recent years, Peer to Peer payments have shown a significant increase, passing the $120 billion mark (2017). Currently, one in three American consumers uses P2P apps to make instant payments to friends, relatives, service providers, or anyone they owe money. Since P2P account opening does not require identity verification, it is vulnerable to various types of fraud and threats including malware, social engineering, remote access, SIM swapping, call forwarding and other techniques. Using these techniques, the fraudsters are able to exploit two main points of failure: