How Scam Victims See the World

The financial and emotional impacts of identity fraud and scams on victims cannot be understated. Victims of financial scams are often left feeling helpless and confused, not knowing who to report the crime to or what steps are necessary to resolve the issue. Not surprisingly, and by a wide margin, financial institutions are the first place victims turn to for guidance. 

This webinar unveils insights on a variety of topics including:

•  The profile of scam victims and differences between generations
•  How victims were targeted and steps they took following the crime
•  How satisfied victims were with their bank’s resolution
•  Steps financial institutions can take to improve the experience for scam victims