Payment Scams: How Reimbursement and Controls Drive Bank Action

Scams such as Authorised Push Payment (APP) or impersonation scams, are now a global issue and no longer confined to English-speaking countries. While banks are using a variety of controls to detect scams and drive down losses, global legislators are also taking a wider view of the scam problem – from how customers are reimbursed to whether social media and tech companies bear any responsibility for the scams being pushed on their platforms.

This webinar pulls together a panel of industry thought leaders to discuss the changing landscapes that banks operate in and how a wider view of the scam problem must be considered to both protect customers and reduce fraud losses.