Digital channel adoption is soaring, yet fraud remains a persistent problem that continues to chip away at the bottom line. Developing an effective fraud management strategy remains a challenge as stakeholders across the business often have conflicting priorities of how fraud should be managed at the organizational level. Achieving cross-functional alignment is imperative to improve both customer experience and profitability in digital channels.
A new Gartner report, “How to Create a Payment Fraud Strategy at the Organizational Level,” provides a starting point for fraud leaders to initiate internal conversations about aligning fraud management strategy to digital business goals.
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How to Create a Payment Fraud Strategy at the Organizational Level, Akif Kahn, 21 January 2021
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